Questions and answers
Everything people ask about Heartvale, in one place.
If something is broken, something is confusing, or you simply want to say hello — write in, in any language.
When can I play it?
Right now. Heartvale is out on the App Store for iPhone and iPad, and on Google Play for Android. Steam comes later, for a bigger screen.
How much will it cost?
Nothing to start. The Short valley is free forever — full quests, endless replays, the whole cozy thing. One optional purchase, The Whole Valley, opens the Medium, Long, Zen and Custom valleys.
What do you actually do in it?
Every turn the valley hands you a hex tile. You turn it until the edges line up — forest to forest, village to village, a river carrying on — and set it down. Every matching edge earns points, and matching all six is a perfect placement. Some tiles carry gentle quests, and finishing them keeps the stack from running out.
Can I lose?
No. There is no timer, no failure and no game over. A game simply ends when the tiles run out, and the valley you made stays exactly as you made it. Even a quest you can no longer finish is not failed — it is just left behind.
Does it need the internet?
Only to make the purchase. Every mode and every valley works in airplane mode.
I paid, but the modes are still locked.
Open Settings and tap Restore purchase. It asks the store again and puts the unlock back. If it still finds nothing, check that you are signed in with the same account you bought it with.
I got a new phone. Do I pay again?
No. The purchase belongs to your store account: install the game and tap Restore purchase in Settings. Saved valleys and records live on the device itself, so those stay where they were built.
How do I reach you?
Write to support@heartvale.co, in any language. Bug reports, questions, a translation that reads oddly, or just a hello about your valley — all welcome.